We build custom AI software, automation and intelligent agents for Australian businesses. Based in Melbourne, with a clear scope and fixed quote.
13Labs is a Melbourne AI agency founded by Callum Holt. We scope custom software, AI agents and workflow automation around your business process, then agree a fixed quote. Work with us from Melbourne or anywhere in Australia.
Four service areas, scoped around the task your team needs to complete, the systems involved and the people who will use the result.
Build applications that search your business documents, extract structured information or help staff draft answers. We scope the data sources, access rules and review steps before development.
Connect a repetitive task across your existing tools: receive a document or enquiry, extract the relevant information, flag exceptions for review and send approved records to the next system.
Bespoke software built to your exact requirements. Fixed-price projects with a clear scope and no hourly billing — you always know what you're getting before work starts.
Build assistants that answer from approved information or carry out defined tasks through your tools. Agree which actions need approval and when the agent hands over to a person.
These are illustrative scopes to help describe your project, not client case studies or measured results. The systems and permissions need to be checked for your business.
Receive a supplied document, extract agreed fields and flag missing or uncertain values. A staff member approves the record before it is sent to your CRM or internal system.
Search approved policies and documents, then draft an answer with references. Restrict access to the right staff and route unanswered questions to a person.
Classify an incoming enquiry, prepare a summary and draft the next action. Staff review the response before sending it or updating the customer record.
For engineering background, read Callum’s published background in AI enrichment and automation. This describes his engineering experience, rather than a 13Labs client case study.
Know who will build your software, what is included and how you will take it over.
13Labs operates from Stone and Chalk in Melbourne CBD. Meet locally or work remotely with us from elsewhere in Australia.
Discuss your project with founder Callum Holt. The buildAgency process matches larger builds to Callum and smaller, tightly scoped projects to an associate engineer; agree who is delivering your build upfront.
Agree the scope and fixed quote before development. If requirements change, agree the revised scope and price before the additional work begins.
We use AI development tools alongside engineering review and testing. Delivery time depends on the scope, integrations and readiness of your data.
Builds include a period of post-launch support. Confirm the duration, covered issues and handover responsibilities in the scope; further maintenance is arranged case by case.
Set delivery milestones after reviewing the workflow, integrations and testing needs. Customer feedback, account access and representative data are part of the schedule.
13Labs is a Melbourne AI development company: we design and build custom AI software end to end, from scoping through to deployed product. That covers LLM-powered applications (chat, retrieval over your own data, document processing), workflow automation, autonomous agents, and conventional custom software with AI features built in.
Your build is quoted against an agreed scope and handed over with code ownership. Confirm the delivery engineer, deployment accounts and access during scoping. Third-party software and services retain their own licences and usage charges.
From a business problem to an agreed scope, build and handover.
Start with your workflow, existing tools and the problem you want to solve. For projects that need it, a paid discovery engagement produces a buildable technical scope you own.
Document the features, integrations, access requirements, review steps and exclusions. Agree what successful delivery will look like before quoting the build.
Receive a fixed quote for the agreed build scope. Confirm third-party usage costs, hosting and support responsibilities separately before proceeding.
Development begins with weekly progress updates. You have visibility into what is being built at every stage, with the ability to give feedback throughout.
Test the agreed workflows, deploy and hand over the code with documentation and a knowledge transfer session. Confirm account ownership and access during scoping.
A period of post-launch support is included. Agree who handles hosting, model usage, monitoring and future updates; further work is arranged case by case.
Explore potential workflows and service options for your industry. Each project needs its own scope and suitability assessment.
Your quote depends on the workflow, integrations, data readiness and testing required. We agree the build scope and fixed price upfront, with hosting, AI usage and support responsibilities made clear.
Discuss Your Project Scope13Labs operates from Stone and Chalk at 121 King Street, Melbourne CBD. Discuss your project locally or work with us remotely.
We work with clients across Melbourne, Sydney, Brisbane, Perth, Adelaide, and anywhere else in Australia. Most projects run entirely remotely, with in-person meetings available for Melbourne clients.
121 King Street
Melbourne VIC 3000
Australia's leading tech and fintech innovation hub. 13Labs is based here alongside some of Australia's most forward-thinking technology teams.
Common questions about working with a Melbourne AI agency.
An AI agency builds custom AI-powered software, automates business processes using AI tools, and deploys intelligent agents for clients. Unlike a general software agency, an AI agency specialises in applying machine learning, large language models (like GPT and Claude), and AI pipelines to solve specific business problems. Services typically include AI software development, workflow automation, chatbot and agent development, and AI consulting.
We quote each build against an agreed scope. The main cost drivers are workflow complexity, the number of integrations, data quality and permissions, testing requirements, and deployment needs. Hosting, model usage and ongoing support also need a clear owner and budget. Where needed, paid discovery produces a technical scope you own before committing to the build.
A software agency builds applications and systems. An AI agency also works with capabilities such as language models, document processing and retrieval over business data. At 13Labs we scope the surrounding software, integrations and human review as well as the AI component. A conventional rule or workflow may be more appropriate for parts of the task.
The schedule depends on the agreed scope, integration complexity, data readiness and testing. A single workflow and a platform with several systems need different delivery plans. We agree milestones before the build and identify the access, sample data and feedback needed from your team.
You own the delivered codebase. Agree deployment accounts, documentation and handover access in the scope; third-party services retain their own licences and charges. Builds include a period of post-launch support. Confirm its duration and coverage, and who handles hosting, monitoring, model usage and future updates. Additional maintenance is arranged case by case.
Yes. While 13Labs is based in Melbourne, we work with businesses across Sydney, Brisbane, Perth, Adelaide, and Australia-wide. All discovery calls, scoping, and project communication happen remotely via video call. If you prefer an in-person meeting, we are based in Melbourne CBD at Stone and Chalk, 121 King Street.
Builds include a period of post-launch support. Agree the duration and covered issues in your project scope, along with who will manage hosting, AI usage and ongoing maintenance. Additional development is scoped separately.
Tell us which task is slow or repetitive, which systems it touches and what a useful result would look like. We will review your enquiry and respond with a next step. If the project needs paid discovery, we agree that before it begins.
No hard sell. No obligation. Just a straight conversation about what AI can do for your business.
Based in Melbourne CBD at Stone and Chalk, 121 King Street