We build custom AI software, automation, and intelligent agents for Australian businesses. Based in Melbourne. Fixed pricing. 90-day guarantee.
13Labs is a Melbourne AI agency founded by Callum Holt. Every project is founder-led, fixed-price, and delivered in weeks. We work with businesses in Melbourne, Sydney, Brisbane, and across Australia.
Four core service areas. Each one fixed-price, scoped before work begins, and delivered in weeks by a Melbourne team.
Custom AI-powered applications built 3-5x faster using AI-assisted development. From MVPs to full-scale platforms — scoped, priced, and delivered in weeks.
Automate your repetitive workflows and business processes using intelligent AI pipelines. Save hours every week and remove costly manual errors from your operations.
Bespoke software built to your exact requirements. Fixed-price projects with a clear scope and no hourly billing — you always know what you're getting before work starts.
Autonomous AI agents that work around the clock on your behalf. From customer-facing chatbots to complex multi-step reasoning agents connected to your existing tools.
There are a lot of agencies calling themselves AI agencies right now. Here is what actually makes 13Labs different.
13Labs operates from Melbourne CBD at Stone and Chalk. You are working with a local team that understands the Australian market, not an offshore provider you have never met in person.
Callum Holt, the founder, works on every project. There is no account manager passing your brief to a junior team. The person you speak to on day one is the person building your product.
Every project is quoted at a fixed price after a scoping session. No hourly billing, no scope creep surprises, no invoices that balloon mid-project.
We use the same AI tools we build with to accelerate our own development. That means 3-5x faster delivery compared to a traditional software agency.
If you are not seeing measurable results within 90 days of launch, we keep working at no extra cost until you are. No other Melbourne AI agency offers this.
Most projects ship in 2 to 10 weeks. We have delivered MVPs in a fortnight and full-scale integrations in under two months. Speed without cutting corners.
A clear, repeatable process for every project. No ambiguity, no surprises.
A 45-minute call to understand your business, your pain points, and where AI can create the most value. No sales pitch — just an honest conversation.
We document exactly what we will build: features, integrations, technical requirements, and what is explicitly out of scope. Nothing left to interpretation.
You receive a fixed-price quote based on the agreed scope. One price. No hourly rates. No surprises. You decide whether to proceed before any work begins.
Development begins with weekly progress updates. You have visibility into what is being built at every stage, with the ability to give feedback throughout.
We hand over a fully tested, deployed product with documentation and a knowledge transfer session. You own everything — all code, all credentials.
Post-launch support included in every engagement. Optional ongoing retainers available for businesses that want continued development or maintenance.
We have built AI solutions for businesses across Melbourne, Sydney, Brisbane, and Australia-wide in these sectors.
Fixed-price projects. No hourly billing. No surprises. Every quote is agreed before work begins.
Automate a specific workflow or process. Best for businesses with a clear, repetitive task they want to eliminate.
Custom AI-powered application or platform. Best for businesses that need bespoke software with AI built in from day one.
Complex platforms, multiple integrations, or long-running builds. Scoped and priced individually after a detailed discovery session.
Prices are indicative. Every project is scoped individually. You receive a fixed quote before work begins.
13Labs operates from Stone and Chalk at 121 King Street, Melbourne CBD. You are working with a local team, not an offshore contractor.
We work with clients across Melbourne, Sydney, Brisbane, Perth, Adelaide, and anywhere else in Australia. Most projects run entirely remotely, with in-person meetings available for Melbourne clients.
121 King Street
Melbourne VIC 3000
Australia's leading tech and fintech innovation hub. 13Labs is based here alongside some of Australia's most forward-thinking technology teams.
Common questions about working with a Melbourne AI agency.
An AI agency builds custom AI-powered software, automates business processes using AI tools, and deploys intelligent agents for clients. Unlike a general software agency, an AI agency specialises in applying machine learning, large language models (like GPT-4 and Claude), and AI pipelines to solve specific business problems. Services typically include AI software development, workflow automation, chatbot and agent development, and AI consulting.
AI agency pricing in Melbourne varies widely. At 13Labs, automation projects start from $2,997 and AI software development projects start from $4,997. All projects are fixed-price — you receive a clear quote upfront with no hourly billing or surprise invoices. Larger custom builds with complex integrations typically range from $10,000 to $30,000+.
A software agency builds custom applications and systems. An AI agency does the same but uses AI as a core part of both the development process and the end product. At 13Labs, AI accelerates our own delivery (3-5x faster than traditional development) and the software we build uses AI capabilities such as natural language processing, automated reasoning, and intelligent automation. The result is faster delivery, lower cost, and products that get smarter over time.
Most 13Labs projects complete within 2 to 10 weeks. Simple automation projects typically take 2 to 3 weeks. Custom software builds with AI integration usually take 4 to 8 weeks. More complex platforms with multiple integrations can take 8 to 12 weeks. We scope every project before quoting, so you know exactly what to expect before work begins.
Yes. While 13Labs is based in Melbourne, we work with businesses across Sydney, Brisbane, Perth, Adelaide, and Australia-wide. All discovery calls, scoping, and project communication happen remotely via video call. If you prefer an in-person meeting, we are based in Melbourne CBD at Stone and Chalk, 121 King Street.
If you are not seeing measurable results within 90 days of launch, we keep working at no extra cost until you are. No other Melbourne AI agency offers this in writing.
Get in touch. We will learn about your business, identify your biggest AI opportunities, and give you an honest assessment — even if that means we are not the right fit.
No hard sell. No obligation. Just a straight conversation about what AI can do for your business.
Based in Melbourne CBD at Stone and Chalk, 121 King Street