Customer onboarding
Collect the information, documents and approvals your team needs, then create the right tasks and records in the systems you already use.
Operations automation / Melbourne and Australia-wide
Move the work forward without the copy and paste
We build automation around the steps that keep work moving after a sale: collecting information, updating systems, preparing outputs and handing work to the next person or customer.
Who this is for
For teams with repeated operational handoffs, from ecommerce resellers to construction businesses and professional-service firms. We start with a real process and check the exceptions before deciding what should run automatically.
Workflows we can build
The scope starts with your current process and tools. These are examples of the work we can map, build and hand over.
Commerce operations
Reduce repeated listing, catalogue and inventory work while keeping people able to review important pricing and channel decisions.
Reporting and data movement
Move information between systems and prepare the reports people need, with checks for missing or unexpected data.
Client handover
Bring the steps and information needed for a complete handover into a repeatable process your team can follow and improve.
Relevant experience
These project records describe what Callum built and the capacity he worked in. Read each story for the delivered scope and practical lessons for a similar workflow.
Ecommerce and resale / Current product-team work
Automation for ecommerce resellers
Builds automated systems for an ecommerce resale platform that help sellers spend less time on repetitive work while improving how they sell across marketplaces.
- Built and owns AI enrichment work in a production resale platform.
- Builds automation that helps sellers prepare listings and manage repeatable commerce workflows.
Relevant when sellers repeatedly prepare product information and move it through marketplace listing workflows.
Read the delivery scope and workflow lessons →Construction / Client project by Callum
Faster, more consistent construction handovers
Built systems for a construction business to improve the efficiency, speed and quality of its client handover process.
- Mapped the steps and information needed for client handover.
- Built systems to reduce repeated manual coordination in that process.
Relevant when project delivery ends with repeated document collection and coordination before the customer receives a complete handover.
Read the delivery scope and workflow lessons →How an engagement works
01
Map
We review the process, systems, exceptions and people involved. We agree what a useful first outcome looks like.
02
Build
We connect the tools and build the agreed workflow. Your team tests real cases, including the ones that need human review.
03
Hand over
We document ownership, monitoring and next steps so the system can keep working in your business.
Want your team to learn to build and maintain automations themselves? Explore buildAutomation. See revenue automation. Still deciding between a tool, a build and training? Read the buyer guide.
Start with one workflow
Tell us what currently takes too long or loses momentum. We will help you decide whether automation is the right next step.
Discuss your workflow →