How to Build a Support System with Intercom
Create a customer support platform with live chat, help centre, and automation
Prerequisites
Before you begin, make sure you have the following ready.
What You Will Build
A support system with messenger, help articles, and automated responses
Key Features
Step-by-Step Tutorial
Follow these steps to build your with .
Set up Intercom
Create account and install the messenger
Create help articles
Build a knowledge base for self-service
Configure messenger
Customise the chat widget appearance
Add automation
Set up bots and automated messages
Train your team
Set up inbox and assignment rules
Common Mistakes to Avoid
Next Steps
Once you have completed this tutorial, consider these enhancements.
Learn More
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