Automation

Business Process Automation for Non-profit & Charity

Non-profit & Charity businesses deal with managing donor relationships and communications. Business Process Automation fixes that. We build custom automation solutions for non-profit & charity professionals - fixed-price quotes, no hourly billing. We take the processes your team does by hand - enquiries, quoting, invoicing, reporting, data entry between systems - and make them run themselves. Built for teams of 2 to 200, owned by you, with no ongoing retainer required.

30%

of hours worked globally could be automated with current technology

McKinsey Global Institute

26%

improvement in donor retention rates with personalised automated communications

Accenture 2024

Nonprofits deserve good software too. The difference is they cannot waste $50k finding out an agency oversold them. We build what actually helps.

Callum Holt, Founder, 13Labs

Last updated: 2026-03-19

Non-profit & Charity Challenges That Automation Solves

Charities, not-for-profits, community organisations, and social enterprises. These are the specific problems we see non-profit & charity businesses bring to us:

1. Managing donor relationships and communications. Our approach: reclaim 10 to 20 hours per week of repetitive manual work. This directly addresses the way non-profit & charity professionals actually work.

2. Tracking volunteer schedules and availability. Our approach: no mandatory retainer - own it, or have us train your team to run it. This directly addresses the way non-profit & charity professionals actually work.

3. Reporting on impact and outcomes. Our approach: everything runs under your accounts with full documentation. This directly addresses the way non-profit & charity professionals actually work.

4. Processing donations and issuing receipts. Our approach: reclaim 10 to 20 hours per week of repetitive manual work. This directly addresses the way non-profit & charity professionals actually work.

Business Process Automation Solutions for Non-profit & Charity

Based on the challenges above, here are the applications we recommend for non-profit & charity businesses:

Donor Management: Donor CRM with communication tracking. Learn how to build a donor management.

Volunteer Management: Volunteer scheduling and hour tracking. Learn how to build a volunteer management.

Analytics Dashboard: Outcome tracking and reporting. Learn how to build a analytics dashboard.

Each of these can be customised to your specific non-profit & charity workflows. We scope the exact features you need during a free consultation.

What Non-profit & Charity Businesses Can Expect

We measure success by real business outcomes, not feature lists. For non-profit & charity businesses, the key metrics are:

Donor retention: We set up tracking from day one so you can see the impact in real numbers.

Volunteer hours: We set up tracking from day one so you can see the impact in real numbers.

Funds raised: We set up tracking from day one so you can see the impact in real numbers.

Tech adoption in non-profit & charity is at the low level. Most non-profit & charity businesses still rely on manual processes or generic tools. This is an opportunity. The first businesses in this space to adopt custom software will set the standard.

Typical investment: $500-1500. Most non-profit & charity clients see measurable ROI within the first month.

How We Work with Non-profit & Charity Clients

Discovery. You tell us about your non-profit & charity business: what is working, what is not, and what you wish you had. We ask about your current tools, team size, and daily workflows.

Scoping and quote. We define exactly what we will build and send you a fixed-price quote. No hourly rates. For non-profit & charity projects, this usually falls within $500-1500.

Build. We build your solution, typically within 2-4 weeks. You talk directly to our founder and lead engineer. No project managers or middlemen.

Launch and handover. We deploy, walk your team through everything, and provide ongoing support. You own all the code and data.

Non-profit & Charity in Melbourne

Strong not-for-profit sector with many organisations based in inner suburbs and regional Victoria

We have worked with non-profit & charity businesses across Melbourne's inner suburbs, outer suburbs, and regional Victoria. Whether you are based in the CBD, Fitzroy, or Geelong, we can meet in person or work remotely.

At a Glance

ChallengeSolutionExpected Outcome
Managing donor relationships and communicationsDonor Management: Donor CRM with communication trackingDonor retention
Tracking volunteer schedules and availabilityVolunteer Management: Volunteer scheduling and hour trackingVolunteer hours
Reporting on impact and outcomesAnalytics Dashboard: Outcome tracking and reportingFunds raised
Processing donations and issuing receiptsDonor Management: Donor CRM with communication trackingDonor retention

Frequently Asked Questions

Can we start with a pilot version of Automation for our Non-profit & Charity business?

That is exactly how we recommend starting. Build a focused pilot, test it with real users, and expand from there. This approach saves money and ensures you are building something that actually works for your Non-profit & Charity team.

Does Automation include reporting for my Non-profit & Charity business?

Yes. We can build dashboards and reports tailored to the metrics that matter in Non-profit & Charity. Whether you need daily summaries, monthly trends, or real-time data, we will set it up so you always know how things are going.

How customised is Automation for Non-profit & Charity businesses?

Completely. Unlike generic software, we build Automation around how your Non-profit & Charity business actually works. Every feature, workflow, and screen is designed for your specific needs.

Will there be downtime when rolling out Automation in my Non-profit & Charity business?

No. We plan rollouts carefully to avoid disrupting your Non-profit & Charity operations. New systems run alongside existing ones during the transition, so there is no downtime for your team or customers.

Can I access Automation on my phone for my Non-profit & Charity business?

Yes. We build responsive web applications that work on phones, tablets, and desktops. You and your Non-profit & Charity team can access everything from any device with an internet connection.

How much does business process automation cost?

It depends on how many workflows you automate and how many systems they touch. We scope the highest-value processes first and quote a fixed price before any work begins - no hourly billing and no mandatory ongoing retainer. Most clients start with one or two workflows and expand once the first ones prove themselves.

What processes can actually be automated?

Anything that follows a repeatable pattern: enquiry responses and triage, quote follow-ups, invoice generation and chasing, data entry between systems, report assembly, appointment reminders, review requests, and onboarding paperwork. In an audit we typically find more automatable work than a business expects - the question becomes which ones pay back fastest.

Related Pages

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