Business process automation · Melbourne

Connect the steps your team keeps repeating.

13Labs builds sales and operations workflows between the tools your business uses. Start with the quote waiting for information, the job stuck in intake or the handover assembled by copying files.

Discuss the workflow you want to fix

Melbourne-based. Work directly with Callum on the scope, build and handover.

Choose one process with a clear result

A useful first project has a trigger, the information it needs, a person responsible for exceptions and an observable finish. These are illustrative workflows we can scope around your business.

Enquiry to quote

Capture the request, check the required information, prepare a quote for review and keep follow-up attached to the opportunity.

Client intake to a ready job

Collect documents, identify what is missing and send the complete package to the person doing the work. Stop reminders when the information arrives.

Job completion to customer handover

Assemble the agreed documents and status updates, ask the responsible person to approve the package and record what the customer received.

Records to a reviewed report

Retrieve the agreed figures, prepare the reporting pack and flag missing records. Keep approval with the person responsible for the result.

Scope the connection and the failure cases

1. Map a real job
Bring a recent example and the tools involved. We identify repeated entry, waiting steps, approvals and exceptions. A workflow that already works well may need no new software.
2. Agree on the finish
Define the trigger, records, permitted actions and acceptance checks. Confirm vendor access and specify what staff see when a connection fails. Quote the agreed work before the build.
3. Build and hand over
Test a complete workflow and its exceptions. Hand over account ownership, operating instructions and recovery steps. Agree who maintains the connections and responds to alerts.

Measure processing time, waiting time and rework before and after the change. Faster messages are useful only if the job progresses. Read what an automation handover contains and how to assess automation costs.

Relevant experience

These examples describe Callum's work, including work outside 13Labs. Each project page identifies that relationship.

Client work by Callum

Sales and marketing automation for high-ticket education

Built extensive sales and marketing automation pipelines for a high-ticket adult education business.

Read the project experience

Client project by Callum

Faster, more consistent construction handovers

Built systems for a construction business to improve the efficiency, speed and quality of its client handover process.

Read the project experience

Before you enquire

Does business process automation need AI?

No. Rules and integrations handle many status updates, reminders and record transfers. Use AI where interpreting unstructured information or preparing a reviewed draft helps the workflow.

Can you connect the software we already use?

We first check API access, permissions, vendor restrictions and the action required. A supported connection may be practical; some systems need an authorised export or a narrower scope. We establish that before promising a live integration.

What will the project cost?

The scope depends on the systems, workflow rules, exceptions and handover. We start with the current process and define the acceptance criteria before quoting. Software subscriptions and ongoing support should be identified separately.

Who runs the automation after handover?

The handover identifies account owners, the operating steps, alerts and recovery instructions. We agree who changes the rules and responds to failures. Team training and ongoing support can be scoped where needed.

Bring the step that keeps getting stuck

Tell us what starts the job, which tools it touches and where your team intervenes. We will review the fit and suggest a sensible next step.