Automation

Business Process Automation for Optometry

Optometry businesses deal with managing patient recalls for annual eye exams. Business Process Automation fixes that. We build custom automation solutions for optometry professionals - fixed-price quotes, no hourly billing. We take the processes your team does by hand - enquiries, quoting, invoicing, reporting, data entry between systems - and make them run themselves. Built for teams of 2 to 200, owned by you, with no ongoing retainer required.

30%

of hours worked globally could be automated with current technology

McKinsey Global Institute

34%

improvement in patient recall rates for optometry practices using automated reminders

Deloitte 2024

$28.6 billion

Australian allied health services market size in 2025, growing at 5.2% annually

IBISWorld 2025

Patients compare every healthcare experience to the last good one they had. If one clinic has online booking, digital forms, and automated reminders, the one that does not starts to feel outdated.

Callum Holt, Founder, 13Labs

Last updated: 2026-03-19

Optometry Challenges That Automation Solves

Optometrists, optical dispensers, and eye care clinics. These are the specific problems we see optometry businesses bring to us:

1. Managing patient recalls for annual eye exams. Our approach: no mandatory retainer - own it, or have us train your team to run it. This directly addresses the way optometry professionals actually work.

2. Tracking frame and lens orders with supplier lead times. Our approach: everything runs under your accounts with full documentation. This directly addresses the way optometry professionals actually work.

3. Coordinating between clinical exams and dispensing. Our approach: built for SMB teams of 2 to 200, not enterprise RPA budgets. This directly addresses the way optometry professionals actually work.

4. Promoting new frame collections and lens technologies. Our approach: no mandatory retainer - own it, or have us train your team to run it. This directly addresses the way optometry professionals actually work.

Business Process Automation Solutions for Optometry

Based on the challenges above, here are the applications we recommend for optometry businesses:

Appointment Booking: Eye exam booking with recall reminders. Learn how to build a appointment booking.

Sales Dashboard: Frame and lens order tracking with supplier updates. Learn how to build a sales dashboard.

Landing Page: Practice showcase with services and frame collections. Learn how to build a landing page.

Each of these can be customised to your specific optometry workflows. We scope the exact features you need during a free consultation.

What Optometry Businesses Can Expect

We measure success by real business outcomes, not feature lists. For optometry businesses, the key metrics are:

Patient recall rate: We set up tracking from day one so you can see the impact in real numbers.

Average sale per patient: We set up tracking from day one so you can see the impact in real numbers.

Frame dispense rate: We set up tracking from day one so you can see the impact in real numbers.

Tech adoption in optometry is at the medium level. About half of optometry businesses now use some form of digital tools. But most are using off-the-shelf products that only partially fit. Custom software built around your actual workflows is the next step.

Typical investment: $1000-2500. Most optometry clients see measurable ROI within the first month.

How We Work with Optometry Clients

Discovery. You tell us about your optometry business: what is working, what is not, and what you wish you had. We ask about your current tools, team size, and daily workflows.

Scoping and quote. We define exactly what we will build and send you a fixed-price quote. No hourly rates. For optometry projects, this usually falls within $1000-2500.

Build. We build your solution, typically within 2-4 weeks. You talk directly to our founder and lead engineer. No project managers or middlemen.

Launch and handover. We deploy, walk your team through everything, and provide ongoing support. You own all the code and data.

Optometry in Melbourne

Many independent optometrists competing with chains across Melbourne shopping strips and centres

We have worked with optometry businesses across Melbourne's inner suburbs, outer suburbs, and regional Victoria. Whether you are based in the CBD, Fitzroy, or Geelong, we can meet in person or work remotely.

At a Glance

ChallengeSolutionExpected Outcome
Managing patient recalls for annual eye examsAppointment Booking: Eye exam booking with recall remindersPatient recall rate
Tracking frame and lens orders with supplier lead timesSales Dashboard: Frame and lens order tracking with supplier updatesAverage sale per patient
Coordinating between clinical exams and dispensingLanding Page: Practice showcase with services and frame collectionsFrame dispense rate
Promoting new frame collections and lens technologiesAppointment Booking: Eye exam booking with recall remindersPatient recall rate

Frequently Asked Questions

How does Automation help my Optometry business compete?

Most Optometry businesses are still using manual processes or generic tools. Custom Automation gives you faster response times, better customer experiences, and fewer errors. That difference shows in your reviews, referrals, and repeat business.

How secure is Automation for Optometry data?

Security is built in from the start. We use industry-standard encryption, secure hosting, and follow best practices for Optometry data protection. If your industry has specific compliance requirements, we factor those into the build.

What ongoing support do you offer after building Automation for my Optometry business?

We offer ongoing maintenance and support packages tailored to your needs. For most Optometry businesses, this includes bug fixes, minor updates, and technical support. We will discuss options when we scope your project.

Can you show me examples of Automation you have built for Optometry?

We can walk you through relevant examples during a consultation call. Every Optometry project is different, so we find it more useful to discuss your specific situation rather than show generic samples.

Can Automation integrate with the tools my Optometry business already uses?

In most cases, yes. We build software that connects with the tools Optometry businesses commonly use. During the consultation we will map out your current systems and plan the integration approach.

Do we need to be a big company for this to be worth it?

No - the opposite. Small teams feel manual work hardest because every hour matters. If a process eats more staff time each month than the automation would cost over its first few months, it is worth automating. That maths often works for businesses with as few as two or three staff.

What happens if an automation breaks?

Every workflow we ship includes error handling and monitoring, so failures alert someone rather than silently dropping work. During the support period we fix issues directly. After handover, your documentation covers the common failure modes - or your team can be trained to maintain workflows themselves through buildAutomation.

Get Business Process Automation for Your Optometry Business

Talk to us about building custom automation solutions for your optometry business. Free consultation, fixed pricing, delivered in 2-4 weeks.

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