Custom Software

Custom Software Development for E-commerce & Retail

E-commerce & Retail businesses deal with managing inventory across multiple channels. Custom Software Development fixes that. We build custom custom software solutions for e-commerce & retail professionals, starting from $4,997. When off-the-shelf tools do not fit, we build exactly what you need. Web apps, mobile apps, internal tools, customer portals. Built fast using AI-assisted development, so you get custom software at a fraction of the traditional cost.

60%

of developers now use AI coding tools, up from 44% in 2023

Stack Overflow Developer Survey, 2024

$167 billion

Australian technology spending forecast for 2025

Gartner 2025

68%

of Australian small businesses increased digital spending in the past year

Australian Bureau of Statistics 2024

Every online store looks the same because they all use the same templates. Custom tools for inventory, recommendations, or loyalty give you an actual edge.

Callum Holt, Founder, 13Labs

Last updated: 2026-03-19

E-commerce & Retail Challenges That Custom Software Solves

Online stores, retail shops, and product-based businesses. These are the specific problems we see e-commerce & retail businesses bring to us:

1. Managing inventory across multiple channels. Our approach: modern tech stack (Next.js, React, Node.js, PostgreSQL). This directly addresses the way e-commerce & retail professionals actually work.

2. Processing orders and tracking fulfilment. Our approach: work directly with the founder from day one. This directly addresses the way e-commerce & retail professionals actually work.

3. Handling returns and customer service. Our approach: aI-assisted development cuts build time by 50% or more. This directly addresses the way e-commerce & retail professionals actually work.

4. Analysing sales data and trends. Our approach: modern tech stack (Next.js, React, Node.js, PostgreSQL). This directly addresses the way e-commerce & retail professionals actually work.

Custom Software Development Solutions for E-commerce & Retail

Based on the challenges above, here are the applications we recommend for e-commerce & retail businesses:

Inventory Management: Stock tracking and low-inventory alerts. Learn how to build a inventory management.

Sales Dashboard: Order processing and fulfilment tracking. Learn how to build a sales dashboard.

Customer Portal: Order tracking and returns management. Learn how to build a customer portal.

Each of these can be customised to your specific e-commerce & retail workflows. We scope the exact features you need during a free consultation.

What E-commerce & Retail Businesses Can Expect

We measure success by real business outcomes, not feature lists. For e-commerce & retail businesses, the key metrics are:

Conversion rate: We set up tracking from day one so you can see the impact in real numbers.

Average order value: We set up tracking from day one so you can see the impact in real numbers.

Customer lifetime value: We set up tracking from day one so you can see the impact in real numbers.

Tech adoption in e-commerce & retail is at the high level. E-commerce & Retail is already a tech-savvy industry. The businesses that stand out are the ones with custom tools built specifically for their operations, not the ones using the same platforms as everyone else.

Typical investment: $1000-3000. Most e-commerce & retail clients see measurable ROI within the first month.

How We Work with E-commerce & Retail Clients

Discovery. You tell us about your e-commerce & retail business: what is working, what is not, and what you wish you had. We ask about your current tools, team size, and daily workflows.

Scoping and quote. We define exactly what we will build and send you a fixed-price quote. No hourly rates. For e-commerce & retail projects, this usually falls within $1000-3000.

Build. We build your solution, typically within 3-8 weeks. You talk directly to our founder and lead engineer. No project managers or middlemen.

Launch and handover. We deploy, walk your team through everything, and provide ongoing support. You own all the code and data.

E-commerce & Retail in Melbourne

Vibrant retail scene with many local brands in areas like Chapel Street, Brunswick, and Collingwood

We have worked with e-commerce & retail businesses across Melbourne's inner suburbs, outer suburbs, and regional Victoria. Whether you are based in the CBD, Fitzroy, or Geelong, we can meet in person or work remotely.

At a Glance

ChallengeSolutionExpected Outcome
Managing inventory across multiple channelsInventory Management: Stock tracking and low-inventory alertsConversion rate
Processing orders and tracking fulfilmentSales Dashboard: Order processing and fulfilment trackingAverage order value
Handling returns and customer serviceCustomer Portal: Order tracking and returns managementCustomer lifetime value
Analysing sales data and trendsInventory Management: Stock tracking and low-inventory alertsConversion rate

Frequently Asked Questions

Does Custom Software include reporting for my E-commerce & Retail business?

Yes. We can build dashboards and reports tailored to the metrics that matter in E-commerce & Retail. Whether you need daily summaries, monthly trends, or real-time data, we will set it up so you always know how things are going.

How customised is Custom Software for E-commerce & Retail businesses?

Completely. Unlike generic software, we build Custom Software around how your E-commerce & Retail business actually works. Every feature, workflow, and screen is designed for your specific needs.

Will there be downtime when rolling out Custom Software in my E-commerce & Retail business?

No. We plan rollouts carefully to avoid disrupting your E-commerce & Retail operations. New systems run alongside existing ones during the transition, so there is no downtime for your team or customers.

Can I access Custom Software on my phone for my E-commerce & Retail business?

Yes. We build responsive web applications that work on phones, tablets, and desktops. You and your E-commerce & Retail team can access everything from any device with an internet connection.

I already use other software for my E-commerce & Retail business. Can Custom Software work alongside it?

Yes. We regularly build solutions that complement existing tools. If you need Custom Software to connect with your current systems, we can build integrations so everything works together without duplicating effort.

How is this cheaper than a traditional agency?

AI-assisted development. We use tools like GitHub Copilot, Cursor, and Claude to write boilerplate code, generate tests, and accelerate every part of the development process. This means one senior developer (the founder) can do what used to require a team of three or four. Less overhead, lower cost, faster delivery.

What about hosting and ongoing costs?

We deploy to Vercel, Fly.io, or AWS depending on your needs. Hosting for most applications costs between $20 and $100 per month. We set everything up and can manage it for you, or hand it off to your team. No vendor lock-in.

Related Pages

Get Custom Software Development for Your E-commerce & Retail Business

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