Construction / Client project by Callum
Faster, more consistent construction handovers
Built systems for a construction business to improve the efficiency, speed and quality of its client handover process.
Experience of Callum Holt, founder of 13Labs
Relevant when project delivery ends with repeated document collection and coordination before the customer receives a complete handover.
This account describes the published project scope. Client identities, system screenshots and measured performance results are not included in this project record.
The work behind the system
Client handovers depend on information moving from delivery teams into a complete, usable package for the customer.
What Callum built
- Mapped the steps and information needed for client handover.
- Built systems to reduce repeated manual coordination in that process.
- Focused the workflow on a faster and more consistent handover for clients.
What this work taught us
The last step of a project is part of the customer experience. Improving it takes a reliable process as well as software.
Applying the pattern to your business
For a similar workflow, start with the inputs, decisions and handoffs. The steps below are implementation guidance for a new project, separate from the delivered scope above.
1. Agree what complete means
For a similar construction business, list the information and documents a customer needs at handover, with an owner for each item.
2. Surface missing information
Make incomplete items and the person responsible visible before a handover is prepared. Decide which missing items should pause the process.
3. Check the customer package
Have the delivery team review the final package for the correct project, current information and usable documents before releasing it to the customer.
What to measure in a similar build
Record a baseline before the build, then compare the same workflow after testing and handover. These measures help define acceptance criteria for your project.
- Time between completion of delivery and the approved handover.
- Missing items found before and after the customer receives the package.
- Time spent chasing information and correcting handover documents.
Related project experience
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Have a workflow like this?
We can scope the repeated work, decide what is worth automating and build a system your team can use.
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