Automation

Business Process Automation for Aged Care

Aged Care businesses deal with coordinating care plans across multiple staff and shifts. Business Process Automation fixes that. We build custom automation solutions for aged care professionals - fixed-price quotes, no hourly billing. We take the processes your team does by hand - enquiries, quoting, invoicing, reporting, data entry between systems - and make them run themselves. Built for teams of 2 to 200, owned by you, with no ongoing retainer required.

30%

of hours worked globally could be automated with current technology

McKinsey Global Institute

$35.7 billion

annual Australian government spending on aged care, with growing demand for technology-enabled care coordination

Australian Bureau of Statistics 2024

Aged care is a coordination problem. Families, carers, GPs, and allied health all need to be on the same page. A shared care platform makes that possible without endless phone tag.

Callum Holt, Founder, 13Labs

Last updated: 2026-03-19

Aged Care Challenges That Automation Solves

Residential aged care facilities, home care providers, and senior living services. These are the specific problems we see aged care businesses bring to us:

1. Coordinating care plans across multiple staff and shifts. Our approach: built for SMB teams of 2 to 200, not enterprise RPA budgets. This directly addresses the way aged care professionals actually work.

2. Tracking medication administration and health observations. Our approach: connects the tools you already use - no rip and replace. This directly addresses the way aged care professionals actually work.

3. Communicating with families about resident wellbeing. Our approach: reclaim 10 to 20 hours per week of repetitive manual work. This directly addresses the way aged care professionals actually work.

4. Meeting aged care quality standards and reporting requirements. Our approach: built for SMB teams of 2 to 200, not enterprise RPA budgets. This directly addresses the way aged care professionals actually work.

Business Process Automation Solutions for Aged Care

Based on the challenges above, here are the applications we recommend for aged care businesses:

Project Management: Resident care plan management and daily logs. Learn how to build a project management.

Customer Portal: Family updates, visit scheduling, and communication. Learn how to build a customer portal.

Document Management: Quality standards tracking and audit preparation. Learn how to build a document management.

Each of these can be customised to your specific aged care workflows. We scope the exact features you need during a free consultation.

What Aged Care Businesses Can Expect

We measure success by real business outcomes, not feature lists. For aged care businesses, the key metrics are:

Care plan compliance: We set up tracking from day one so you can see the impact in real numbers.

Family satisfaction score: We set up tracking from day one so you can see the impact in real numbers.

Audit readiness: We set up tracking from day one so you can see the impact in real numbers.

Tech adoption in aged care is at the low level. Most aged care businesses still rely on manual processes or generic tools. This is an opportunity. The first businesses in this space to adopt custom software will set the standard.

Typical investment: $2000-5000. Most aged care clients see measurable ROI within the first month.

How We Work with Aged Care Clients

Discovery. You tell us about your aged care business: what is working, what is not, and what you wish you had. We ask about your current tools, team size, and daily workflows.

Scoping and quote. We define exactly what we will build and send you a fixed-price quote. No hourly rates. For aged care projects, this usually falls within $2000-5000.

Build. We build your solution, typically within 2-4 weeks. You talk directly to our founder and lead engineer. No project managers or middlemen.

Launch and handover. We deploy, walk your team through everything, and provide ongoing support. You own all the code and data.

Aged Care in Melbourne

Growing aged care sector with many facilities across eastern and south-eastern suburbs serving an ageing population

We have worked with aged care businesses across Melbourne's inner suburbs, outer suburbs, and regional Victoria. Whether you are based in the CBD, Fitzroy, or Geelong, we can meet in person or work remotely.

At a Glance

ChallengeSolutionExpected Outcome
Coordinating care plans across multiple staff and shiftsProject Management: Resident care plan management and daily logsCare plan compliance
Tracking medication administration and health observationsCustomer Portal: Family updates, visit scheduling, and communicationFamily satisfaction score
Communicating with families about resident wellbeingDocument Management: Quality standards tracking and audit preparationAudit readiness
Meeting aged care quality standards and reporting requirementsProject Management: Resident care plan management and daily logsCare plan compliance

Frequently Asked Questions

Can Automation integrate with the tools my Aged Care business already uses?

In most cases, yes. We build software that connects with the tools Aged Care businesses commonly use. During the consultation we will map out your current systems and plan the integration approach.

What is the ROI of Business Process Automation for Aged Care?

Most Aged Care businesses see returns within the first few months through time savings, fewer errors, and better customer experiences. The exact ROI depends on what you are automating, but we help you identify the highest-impact areas first.

What features should a Automation have for Aged Care?

The features depend on your specific needs, but for Aged Care businesses we typically recommend starting with the essentials and adding from there. We will help you prioritise what matters most during the scoping process.

What is the process for getting Automation built for my Aged Care business?

It starts with a free consultation where we learn about your Aged Care business and what you need. From there, we scope the project, agree on a price, and start building. You will see progress throughout and can give feedback at every stage.

Do you have experience building Automation for Aged Care?

Yes. We have worked with Aged Care businesses to build Automation solutions that fit their specific workflows. Every industry has its quirks, and we take time to understand yours before we start building.

Will automation work with our existing software?

Almost certainly. We build on platforms with hundreds of native integrations covering the common Australian business stack - Xero, MYOB, HubSpot, Shopify, Google Workspace, ServiceM8, simPRO and more - plus API connections for anything else. We connect your existing tools rather than replacing them.

How much does business process automation cost?

It depends on how many workflows you automate and how many systems they touch. We scope the highest-value processes first and quote a fixed price before any work begins - no hourly billing and no mandatory ongoing retainer. Most clients start with one or two workflows and expand once the first ones prove themselves.

Related Pages

Get Business Process Automation for Your Aged Care Business

Talk to us about building custom automation solutions for your aged care business. Free consultation, fixed pricing, delivered in 2-4 weeks.

Explore buildAutomation