Automation

Business Process Automation for Insurance

Insurance businesses deal with managing policy renewals and reminders. Business Process Automation fixes that. We build custom automation solutions for insurance professionals - fixed-price quotes, no hourly billing. We take the processes your team does by hand - enquiries, quoting, invoicing, reporting, data entry between systems - and make them run themselves. Built for teams of 2 to 200, owned by you, with no ongoing retainer required.

30%

of hours worked globally could be automated with current technology

McKinsey Global Institute

40%

faster claims processing with AI-assisted assessment tools

McKinsey 2024

Insurance is 80% process and 20% judgement. The process part should be automated so your people can focus on the judgement calls.

Callum Holt, Founder, 13Labs

Last updated: 2026-03-19

Insurance Challenges That Automation Solves

Insurance brokers, agents, and underwriting businesses. These are the specific problems we see insurance businesses bring to us:

1. Managing policy renewals and reminders. Our approach: everything runs under your accounts with full documentation. This directly addresses the way insurance professionals actually work.

2. Tracking claims and documentation. Our approach: built for SMB teams of 2 to 200, not enterprise RPA budgets. This directly addresses the way insurance professionals actually work.

3. Comparing quotes from multiple providers. Our approach: connects the tools you already use - no rip and replace. This directly addresses the way insurance professionals actually work.

4. Maintaining compliance and licensing. Our approach: everything runs under your accounts with full documentation. This directly addresses the way insurance professionals actually work.

Business Process Automation Solutions for Insurance

Based on the challenges above, here are the applications we recommend for insurance businesses:

Document Management: Policy management with renewal alerts. Learn how to build a document management.

Customer Portal: Claims submission and status tracking. Learn how to build a customer portal.

Comparison Tool: Multi-provider quote management. Learn how to build a comparison tool.

Each of these can be customised to your specific insurance workflows. We scope the exact features you need during a free consultation.

What Insurance Businesses Can Expect

We measure success by real business outcomes, not feature lists. For insurance businesses, the key metrics are:

Policy retention rate: We set up tracking from day one so you can see the impact in real numbers.

Claims processing time: We set up tracking from day one so you can see the impact in real numbers.

New policies written: We set up tracking from day one so you can see the impact in real numbers.

Tech adoption in insurance is at the medium level. About half of insurance businesses now use some form of digital tools. But most are using off-the-shelf products that only partially fit. Custom software built around your actual workflows is the next step.

Typical investment: $1500-4000. Most insurance clients see measurable ROI within the first month.

How We Work with Insurance Clients

Discovery. You tell us about your insurance business: what is working, what is not, and what you wish you had. We ask about your current tools, team size, and daily workflows.

Scoping and quote. We define exactly what we will build and send you a fixed-price quote. No hourly rates. For insurance projects, this usually falls within $1500-4000.

Build. We build your solution, typically within 2-4 weeks. You talk directly to our founder and lead engineer. No project managers or middlemen.

Launch and handover. We deploy, walk your team through everything, and provide ongoing support. You own all the code and data.

Insurance in Melbourne

Strong insurance sector with many brokers servicing small business and personal insurance needs

We have worked with insurance businesses across Melbourne's inner suburbs, outer suburbs, and regional Victoria. Whether you are based in the CBD, Fitzroy, or Geelong, we can meet in person or work remotely.

At a Glance

ChallengeSolutionExpected Outcome
Managing policy renewals and remindersDocument Management: Policy management with renewal alertsPolicy retention rate
Tracking claims and documentationCustomer Portal: Claims submission and status trackingClaims processing time
Comparing quotes from multiple providersComparison Tool: Multi-provider quote managementNew policies written
Maintaining compliance and licensingDocument Management: Policy management with renewal alertsPolicy retention rate

Frequently Asked Questions

How customised is Automation for Insurance businesses?

Completely. Unlike generic software, we build Automation around how your Insurance business actually works. Every feature, workflow, and screen is designed for your specific needs.

Will there be downtime when rolling out Automation in my Insurance business?

No. We plan rollouts carefully to avoid disrupting your Insurance operations. New systems run alongside existing ones during the transition, so there is no downtime for your team or customers.

Can I access Automation on my phone for my Insurance business?

Yes. We build responsive web applications that work on phones, tablets, and desktops. You and your Insurance team can access everything from any device with an internet connection.

I already use other software for my Insurance business. Can Automation work alongside it?

Yes. We regularly build solutions that complement existing tools. If you need Automation to connect with your current systems, we can build integrations so everything works together without duplicating effort.

Is my Insurance business data safe with Automation?

Absolutely. We use encrypted databases, secure authentication, and follow best practices for data protection. Your Insurance data is stored securely and backed up regularly. We take this seriously.

Is AI part of process automation?

Where it earns its place. Plenty of automation is deterministic - moving data, triggering emails, generating documents - and needs no AI at all. AI comes in for judgement steps: reading and categorising enquiries, extracting data from messy documents, drafting personalised replies. We use it where it adds reliability, not as a buzzword.

How long does an automation project take?

Most projects deliver in 2 to 4 weeks. A single workflow - say, automated enquiry responses - can be live within a week. A connected set of workflows across quoting, invoicing, and reporting typically lands in the 3 to 4 week range. Timelines are agreed as part of the fixed scope.

Get Business Process Automation for Your Insurance Business

Talk to us about building custom automation solutions for your insurance business. Free consultation, fixed pricing, delivered in 2-4 weeks.

Explore buildAutomation