Automation

Business Process Automation for Restaurants & Cafes

Restaurants & Cafes businesses deal with managing reservations and table allocation. Business Process Automation fixes that. We build custom automation solutions for restaurants & cafes professionals - fixed-price quotes, no hourly billing. We take the processes your team does by hand - enquiries, quoting, invoicing, reporting, data entry between systems - and make them run themselves. Built for teams of 2 to 200, owned by you, with no ongoing retainer required.

30%

of hours worked globally could be automated with current technology

McKinsey Global Institute

44%

of Australian diners prefer venues that offer digital ordering or booking

PwC 2024

Every restaurant paying 30% to delivery platforms could be building their own ordering system for a fraction of one month's commission fees.

Callum Holt, Founder, 13Labs

Last updated: 2026-03-19

Restaurants & Cafes Challenges That Automation Solves

Restaurants, cafes, bars, and food service businesses. These are the specific problems we see restaurants & cafes businesses bring to us:

1. Managing reservations and table allocation. Our approach: connects the tools you already use - no rip and replace. This directly addresses the way restaurants & cafes professionals actually work.

2. Coordinating staff rosters and availability. Our approach: reclaim 10 to 20 hours per week of repetitive manual work. This directly addresses the way restaurants & cafes professionals actually work.

3. Tracking inventory and supplier orders. Our approach: no mandatory retainer - own it, or have us train your team to run it. This directly addresses the way restaurants & cafes professionals actually work.

4. Collecting and responding to customer feedback. Our approach: connects the tools you already use - no rip and replace. This directly addresses the way restaurants & cafes professionals actually work.

Business Process Automation Solutions for Restaurants & Cafes

Based on the challenges above, here are the applications we recommend for restaurants & cafes businesses:

Booking App: Table booking with capacity management. Learn how to build a booking app.

Shift Scheduling: Staff scheduling and shift management. Learn how to build a shift scheduling.

Feedback Collector: Customer review collection and response. Learn how to build a feedback collector.

Each of these can be customised to your specific restaurants & cafes workflows. We scope the exact features you need during a free consultation.

What Restaurants & Cafes Businesses Can Expect

We measure success by real business outcomes, not feature lists. For restaurants & cafes businesses, the key metrics are:

Table turnover rate: We set up tracking from day one so you can see the impact in real numbers.

Average spend per head: We set up tracking from day one so you can see the impact in real numbers.

Customer satisfaction: We set up tracking from day one so you can see the impact in real numbers.

Tech adoption in restaurants & cafes is at the medium level. About half of restaurants & cafes businesses now use some form of digital tools. But most are using off-the-shelf products that only partially fit. Custom software built around your actual workflows is the next step.

Typical investment: $500-1500. Most restaurants & cafes clients see measurable ROI within the first month.

How We Work with Restaurants & Cafes Clients

Discovery. You tell us about your restaurants & cafes business: what is working, what is not, and what you wish you had. We ask about your current tools, team size, and daily workflows.

Scoping and quote. We define exactly what we will build and send you a fixed-price quote. No hourly rates. For restaurants & cafes projects, this usually falls within $500-1500.

Build. We build your solution, typically within 2-4 weeks. You talk directly to our founder and lead engineer. No project managers or middlemen.

Launch and handover. We deploy, walk your team through everything, and provide ongoing support. You own all the code and data.

Restaurants & Cafes in Melbourne

World-renowned food scene with many independent venues in CBD laneways, Fitzroy, and South Melbourne

We have worked with restaurants & cafes businesses across Melbourne's inner suburbs, outer suburbs, and regional Victoria. Whether you are based in the CBD, Fitzroy, or Geelong, we can meet in person or work remotely.

At a Glance

ChallengeSolutionExpected Outcome
Managing reservations and table allocationBooking App: Table booking with capacity managementTable turnover rate
Coordinating staff rosters and availabilityShift Scheduling: Staff scheduling and shift managementAverage spend per head
Tracking inventory and supplier ordersFeedback Collector: Customer review collection and responseCustomer satisfaction
Collecting and responding to customer feedbackBooking App: Table booking with capacity managementTable turnover rate

Frequently Asked Questions

Will my Restaurants & Cafes staff need training to use Automation?

We build things to be intuitive, so most staff pick it up quickly. We also provide a walkthrough and documentation to make onboarding easy. The goal is software your team actually wants to use.

Will Automation scale as my Restaurants & Cafes business grows?

Yes. We build software that grows with you. Whether you are adding staff, locations, or customers, the system can handle it. We plan for scale from day one so you are not rebuilding later.

How does Automation help my Restaurants & Cafes business compete?

Most Restaurants & Cafes businesses are still using manual processes or generic tools. Custom Automation gives you faster response times, better customer experiences, and fewer errors. That difference shows in your reviews, referrals, and repeat business.

How secure is Automation for Restaurants & Cafes data?

Security is built in from the start. We use industry-standard encryption, secure hosting, and follow best practices for Restaurants & Cafes data protection. If your industry has specific compliance requirements, we factor those into the build.

What ongoing support do you offer after building Automation for my Restaurants & Cafes business?

We offer ongoing maintenance and support packages tailored to your needs. For most Restaurants & Cafes businesses, this includes bug fixes, minor updates, and technical support. We will discuss options when we scope your project.

Do we need to be a big company for this to be worth it?

No - the opposite. Small teams feel manual work hardest because every hour matters. If a process eats more staff time each month than the automation would cost over its first few months, it is worth automating. That maths often works for businesses with as few as two or three staff.

What happens if an automation breaks?

Every workflow we ship includes error handling and monitoring, so failures alert someone rather than silently dropping work. During the support period we fix issues directly. After handover, your documentation covers the common failure modes - or your team can be trained to maintain workflows themselves through buildAutomation.

Related Pages

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