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What is KPIs (Key Performance Indicators)?

Specific, measurable values that track how effectively a business is achieving its objectives.

Why It Matters

KPIs tell you whether your business is on track and where you need to focus improvement efforts.

Real-World Example

Monthly revenue, customer satisfaction score, and average response time are common KPIs.

“Understanding terms like KPIs (Key Performance Indicators) matters because it helps you have better conversations with developers and make smarter decisions about your software. You do not need to be technical. You just need to know enough to ask the right questions.”

Callum Holt, Founder, 13Labs

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