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What is OKRs (Objectives and Key Results)?

A goal-setting framework where objectives define what you want to achieve and key results measure progress.

Why It Matters

OKRs keep teams focused on outcomes rather than outputs, ensuring effort drives meaningful results.

Real-World Example

Objective: Improve customer satisfaction. Key Results: Increase NPS from 30 to 50, reduce support tickets by 25%.

“Understanding terms like OKRs (Objectives and Key Results) matters because it helps you have better conversations with developers and make smarter decisions about your software. You do not need to be technical. You just need to know enough to ask the right questions.”

Callum Holt, Founder, 13Labs

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